Shipping policy
Shipping policy — MICHAEL DENNIS GROSS
We ship to addresses within the United States, including Alaska, Hawaii and US territories where carrier service is available.
Order processing time
- Orders are processed in 1-3 business days after payment is confirmed.
- Orders placed on weekends or US public holidays start processing on the next business day.
- You receive a tracking number by email once the shipping label is created.
Estimated delivery time
- Estimated transit time is about 15 business days after dispatch.
- Carrier conditions, weather and peak season can add a few days; we will tell you if we learn about a delay.
Shipping cost
Shipping cost is estimated by distance and confirmed at checkout before payment. The final amount is shown at checkout before you pay, so there are no surprises after the order is placed.
Tracking your parcel
Every parcel is tracked. If the tracking status has not moved for more than 5 business days, email support@windbacktosnow.shop with your order number and we will open a trace with the carrier.
Lost or undeliverable parcels
- If a parcel is marked as delivered but you cannot find it, check with neighbours and the local depot first, then contact us within 7 days of the delivery or expected delivery date. We will file a claim and replace or refund the order.
- If a parcel comes back to us because the address was incomplete or nobody was available to receive it, we will contact you to arrange reshipment. A second shipping charge may apply.
Order changes
We can change a shipping address or cancel an order only before the parcel is packed. Email us as soon as possible; if the order has already shipped, please use the return process in our refund policy.
Shipping questions: support@windbacktosnow.shop · +1 309-827-2716